FREE UK SHIPPING | EU SHIPPING FREE ABOVE £35

FAQ + Delivery

WHAT ARE THE SHIPPING COSTS?
UK - FREE DELIVERY | EU - £4.99 | Rest of the World - £12 
Worldwide Shipping is FREE above £55
HOW LONG IS SHIPPING?
**Please note I am working at a 7-14 day dispatch**
Please allow 7-14 days for dispatch. After dispatch, UK orders are delivered using Royal Mail 2nd class and should be 2-3 working days depending on where you live, however Christmas delays are taking up to 10 days to arrive. You will receive a shipping email to let you know your parcel is on the way. If you would an update on the status of your order please contact Royal Mail directly with your parcel reference number. 
MY PARCEL WAS RETURNED TO SENDER?
It is the responsibility of the customer to ensure the parcel is collected or to arrange re-delivery. If you are a UK customer and your parcel has not arrived after 7 working days please check the status of the order online or contact myself at soyarcandles@gmail.com. I DO NOT offer returns for non collected parcels. The customer will have to pay for re-delivery.
DO YOU SHIP ABROAD?
Yes! Shipping costs are added at checkout. EU shipping is £4.99. Delivery times vary depending on your location, and please allow for additional delays due to COVID. *Please note Royal Mail International Standard is taking up to 2+ weeks during these times.*

CAN I RETURN OR EXCHANGE MY ITEM?
Each order is made to order therefore I do not accept returns or exchanges. Please make sure you have read the product description to ensure you are happy with the size and style before making a purchase. If you receive your order damaged please email me at soyarcandles@gmail.com

DO YOU TAKE CUSTOM ORDERS?
Please email me at soyarcandles@gmail.com for custom requests.
100% Vegan
FREE UK Shipping
Handmade to Order